"Happy Birthday Ines!" Hope you are taking the day off and doing something really special, as you deserve.
A belated thanks for all your efforts to bringing about the sale for our property at 201 Aberdeen in San Carlos. Considering all the aspects involved with selling a home, you helped make the process as pleasant as possible, being very conscientious about returning calls, updating us on every development, running the open houses and in particular, listening to our concerns and special requests. We enjoyed your thorough professionalism from beginning to end and will certainly recommend your services to anyone we come across in need of a realtor."
Best regards,
Kathleen & Carlos Lara
June I, 2010
To Whom It May Concern:
It is a pleasure to write this letter of reference for Ines Malardino.
Ines came highly recommended to me by a professional associate. The quality of the service she provided to me exceeded the initial high expectations that I had based on the recommendation I received.
lnes handled the sale of a family Trust property in San Francisco for me. The listing and sale were challenging for a wide variety of reasons. Ines was professionally prepared in every way to meet each of the challenges throughout the long process. I found her to be knowledgeable, organized, and responsive. Her "can do" problem solving approach and her exceptional interpersonal and communication skills proved invaluable in bringing this sale to a successful conclusion. She provided me, as Trustee, with the information and support that I needed to make sound decisions. She helped me stay the course and remain objective and focused in the face of unique issues and pressures that often accompany family financial matters.
I wholeheartedly recommend her to you!"
~Sincerely,
Jeannie Bosley
To Prospective Clients of Ines Malardino:
I highly recommend the services of Ines Malardino. After the death of my mother, we needed to sell a house which had not been renovated for 25 years. I am a busy professional and did not have the time nor the expertise to be able to devote to the immense task of inspection, renovation, and sale of the house. Ines shepherded our family through the process, taking charge and making our lives so much easier. I was able to continue with my full time consultant work without missing hardly a beat.
The key to success in any project is having the best and most professional project managers. Ines led us through the renovation and sale of the house in a timely, professional, and caring manner. I highly recommend her services.
Sincerely,
~Paul Coleman
Crisis Management Consultant
pccoleman@comcast.net
"Know that you set an outstanding example and bring honor to all women in the country with your success."
~ Anna Eschoo
Former member of the US House of Representatives
Currently California State Controller
"I am writing a book called 'ONE SIZE DOESN'T FIT ALL,' focusing on pragmatic ideas to be number one with customers, people and profit. I'm sure you won't mind if I share my personal experience working with you as an example of what it means to live by the Golden Rule and treat customers the way you want to be treated."
~ Susan P. Cook
President
Think Customer
I am writing this letter in order to commend the recent excellent service that was provided to us by the stellar team of Ines Malardino and Julia Fex. We sold our San Carlos home in early July 2008 after only 2 weeks on the market. They helped us sail through all of the stressful aspects of the sale, from advice on staging to dealing with buyers that backed out after their offer. Then, with only 6 weeks to find a new house or settle for renting, Ines and Julia hit the pavement hard and managed to find us the perfect new home in Millbrae. We couldn’t have done it all without their steady hands guiding us!
Sincerely,
Christopher C. Dvorak, M.D.
Assistant Clinical Professor
Division of Pediatric Blood and Marrow Transplantation
University of California San Francisco
505 Parnassus Ave., M-659
San Francisco, CA 94143-1278
dvorakc@peds.ucsf.edu
"From the initial inspection to the close of escrow, you kept me informed almost daily, supervised the repairs and upgrading, kept the Buyer on course, and just did a magnificent job on a tough assignment."
~ Allen G. King
"You are our reference by which we measure "quality" with whomever we deal with now."
~ Lauren & Ricardo Ortiz
"You helped create a very assuring atmosphere during some hectic times."
~ Michelle Campbell
"Your professional manner and attention to detail exemplified the best of the real estate industry."
~ H. Ward Reaves
"Professionally, Ines is considered to be exceptionally competent and totally ethical in her business transactions. Please consider this an unqualified endorsement on behalf of a Real Estate professional."
~ Richard Noonan
"We have been involved in several real estate transactions over the past few years, and have never met an agent that showed as much savvy and professionalism as you."
~ Tim Christen
"Your efforts had so much to do with our obtaining the property, especially considering there were multiple bids and reluctant Sellers. Throughout the course of the transaction, your patience and professionalism took a lot of pressure of the event off us and made everything run smoothly."
~ Doug & Kate Harr
"You are the very best we have utilized in over 12 moves and it would be difficult to imagine a more professional performance."
~ George C. Fleharty
"Selling a home is probably the most foreign project I have ever encountered. There were so many issues to consider and elements to deal with. And having been in my home for over 20 years, those details became laced with emotion and inexperience. "
"You made the process bearable. In fact, you made the experience learning one for me. You were extremely thorough, gentle yet firm, always kind and very professional. You represented my best interest and guided me gently through the maze of detail...always with a smile."
"I know the new owners of my house will be as happy in it as I was, which leaves me with a good feeling. And I am content with the knowledge that I received a good price, was well represented and clearly chose the "right" real estate agent! I thank you."
"Should I have the opportunity to recommend a real estate agent, I will pass along your name with confidence and gratitude."
~ Edie Race
"We are extremely pleased to have had a real estate professional with your level of experience and attention guide us into the ownership of our new home. You were our friend and our partner through one of the most significant changes we will make in our lives..."
"...From the beginning, you took our desires to be your goal."
"We could never have become the happy homeowners we are today without you. Our experience was such a pleasurable one because of your charm, style, intuition, professionalism, and hard work. We appreciate the fact that you achieved the miraculous feat of getting our offer accepted in a very dynamic market, doing this despite a higher offer and in a way that pleased the seller as well. You exceeded each one of our expectations through the entire process and our satisfaction could not have been more complete."
"You were our friend and our partner through one of the most significant changes we will make in our lives. You made what seemed to be a nearly incomprehensible task of relocating in the Bay Area, at a time when the market was highly competitive, not only an immanent reality, but an enjoyable one as well."
~ Ellen and Jerry Pratt
"Peter and I wanted to let you know how much we appreciated you selling our home. You are the very best at what you do. You are so positive and enthusiastic. I know we would never have received the price for our home that we did if it weren't for your hard work, good advice and professionalism."
"...Thank you for going out of your way so many times to make us feel we were your number one priority during the sale. You helped us keep our sanity by listening and reassuring us everything would work out fine. Thank you also for helping us with things that weren't even part of your job, like the purchase and financing of our new home. You are the best!!!"
~ Peter and Shelly Alexander
"I wanted to take this opportunity to thank you for going so far above the call of duty in getting my property marketed and sold. I know how difficult it is with an absentee owner to get all the 'ducks in a row' when trying to sell a home, and I can't imagine ever having a Realtor who could have done more, or who could have done it faster."
"...Once again, my sincere thanks for everything you did. I wish I had a dozen properties in the area so you could sell them for me. It was more than just a pleasure working with you, and I look forward to seeing you when I get to the area again."
~ Gaye Finn Lewis
"Walter and I would like to offer our sincere gratitude to you for being our agent in the recent sale of our home on Wisnom Avenue, in San Mateo.
Your fortitude and foresight maneuvering what had become a virtual battlefield known as the real estate market, gave us great peace of mind. Your constant and thorough professionalism is, what we believe to have been a significant factor in a quick and successful sale. The "extra touches" and going beyond in aiding us in the readying of out home for sale, through the advertising and open houses, and ultimately through the myriad of paperwork that completed the sale, was exactly what was needed. The extra touches of "class" are what define you as a professional.
Having known you casually over the last few years, your constant waving hello's and stopping to chat are what initially led us to believe we would be comfortable working with you, but it was your consummate professionalism that made it a pleasure. We thank you again for your direction and wish you continued success. Walter and I both agree that should life direct us back to the peninsula, you will be our first call in helping us find a new home."
~ Walter & Kathe Nelson
Recommendation of Ines Malardino
We have known Ines Malardino since she helped us purchase our first town- home in San Mateo, CA. We recently moved to a wonderful single-family home in Belmont, CA, that Ines found for us. We love our new home -- it suits our home design tastes, our living style, our young family’s needs, and makes us feel comfortable. Ines’ intuition and understanding of us led her to this home and for this we will always be grateful.
As a growing family, we needed sound, professional, and honest real estate assistance. Ines Malardino offered all this and more. Her knowledge and experience in this geographic area gave us added assurance in an unpredictable real estate market.
But, does this really tell you who Ines is? No. Ines is graciously relentless and determined. After we had looked at many homes and made several unsuccessful offers, Ines persisted and found the perfect solution for us. When we felt like giving up, Ines encouraged us and kept us motivated. Ines was refreshingly honest, informative, and then prepared to stand with us on our decisions.
In turn, Ines listed and sold our town-home for us. She helped us to prepare our home for sale and to convey to prospective buyers the qualities of this home that were so important to us. In a relatively short period of time, Ines secured us a sound buyer for our home.
Ines Malardino’s commitment to us, together with fine attention to detail that is critical in the purchase and sale of a home, was tremendous. Her insight into the real estate process – a process that often overwhelms people – and her sophistication in handling such extraordinary transactions makes her unique. Above all, Ines’ positive energy and her desire to help others make her an outstanding realtor.
~ Leslie & Kevin Marks
"This letter concerns Ines Malardino, who my husband and I had the pleasure of working with for several months earlier this year.
We were referred to Ines by her son and daughter-in-law, with whom we are friends. We faced the challenge of buying our first home, and due to my husbands recent job change, we were looking in the extremely competitive housing market of San Mateo County. At this time, the market was at an all-time high; and buyers were regularly bidding 30% or more above asking price. There were at least six, and up to thirteen competing bids on each house we sought to buy.
Needless to say, the process was tough and discouraging. We probably would have given up, in fact, but for Ines. Her professionalism, dedication, empathy, and hard work was exemplary. Time and time again Ines went above and beyond the call of duty, doing everything she could to get us the house of our dreams. Her spirit and determination was unflagging; and she kept us going.
In the end, it all paid off. The house we bought was perfect...Far larger and nicer than any of the houses we had previously seen. We simply could not be happier...And we owe it all to Ines. She was an invaluable asset to us every step of the way. I simply cannot imagine a real estate professional with more class, determination, and spirit.
Ines is truly a jewel. We look forward to working with her in the future, and cannot recommend her highly enough to anyone who is planning on buying or selling a home in the bay area."
~ Shannon Fallick
"I should have written this letter to you sooner, but Kelly and I have been having so much fun in the new home you helped us purchase that we lost track of time. I hope this letter adequately expresses our deep appreciation for the expert assistance you provided to us during our first home buying experience. I also hope that it conveys our recognition that we were very fortunate to have worked with a person of your unique talents and personal integrity in this difficult market.
When I telephoned you in late January, Kelly and I had absolutely no idea what we were doing. You educated us very quickly about what we would have to do to position ourselves to find the right first house in both the business/financial sense and with respect to the more personal aspects of a home purchase. Although our transaction went very quickly, you prepared us to be patient and resilient. You helped us learn what we would be willing to live with and what we could do without, interposing just enough expertise so that we could make good decisions for ourselves.
As I look back on it, you gave us a sense of ownership and control over the process and, at the same time, you afforded us the kind of guidance that only an expert can provide. When Kelly and I put our offer in your hand, we felt absolute confidence that it reflected our best reasonable bid. Our offer prevailed over higher competing offers as a direct result of your ability to show the seller why our bid was the best one. Even in this market you positioned us to get a good value, well within the bounds of reason. Your performance was nothing short of heroic.
I should also mention that our mortgage broker was equally impressed with you and found you to be very knowledgeable, effective, and a pleasure to work with.
Ines, we came to you based on the kind of recommendations that people rarely like up to. You exceeded our most hopeful expectations, and we are grateful to you for that. Thank you so much for your professional attention, your kindness and your commitment to our dreams."
~ Mark F. Lambert